New at PJMedia VIP. Is dismay at being let down the same thing as sowing chaos? Why trust is treated as a test of relationship loyalty instead of the outcome of customer experience.
Losing the Ability to Trust Just When We Need It Most
Lack of trust in institutions, especially the media, is often blamed for the breakdown of Our Democracy. The decline in trust, according to some, is the result of rumor mongers, conspiracy theorists and paid misinformation and disinformation agents. If we trust our leaders, we will be united once again and the remembered Golden Age will return. But can you force the public to trust a source—for example, “the news media” or “our leaders”— even to save democracy?